Our office received a very kind letter from Ron and Marilyn C.—San Diego homeowners for whom we recently provided replacement windows. The fact that they took the time to write us a good old-fashioned letter means a lot, and what they said in that letter means even more!
They made a point of mentioning every person they dealt with at BM Windows by name (Jim, April, Carlos, Mario, Pedro and Francisco) and complimenting them for being professional, personable, and hard-working. They also had good things to say about the way we deal with our customers:
“With more businesses turning to mechanical devices and recordings to communicate with their customers and potential customers, it was a pleasant surprise to deal with BM Windows’ personnel… Each member of your staff was personable, understanding and professional.”
Customer service is one of our highest priorities at BM Windows. Our team works hard to make sure every customer is completely satisfied with their replacement windows and doors, and that every job is completed in a timely manner.
Ron and Marilyn were also impressed with our installation crew, saying:
“It was a lesson in professionalism to watch Carlos, Mario, Pedro and Francisco perform in such workmanlike and professional manners and still be friendly and understanding to us, their customer. They answered any and all questions we asked.”
Our installation crew is highly trained, not only to properly install replacement windows and doors, but also in product knowledge, so they are able to answer any questions our customers have about the products’ operation and maintenance. We believe this is one of the ways BM Windows sets itself apart from other San Diego replacement window companies, as many of them use subcontractors for installation.
We’d like to thank Ron and Marilyn for their feedback, and hope they are enjoying their new replacement windows. It’s always great to hear from satisfied customers!
If you’re looking for a replacement window and door company in San Diego that’s dedicated to customer satisfaction, BM Windows would love to earn your business. Contact us today to schedule a free in-home consultation with one of our friendly team members.