This post is one is a series titled “What to Look for in a Replacement Window Company.” Not all San Diego replacement window companies are the same, so we wanted to do a series that would inform homeowners about what they should be looking for in a company when they decide it’s time to replace their home’s windows and doors.
Customer service is a very important aspect to consider when choosing among San Diego replacement window companies. In fact, we would go so far as to say that it’s just as important as the type of windows the company sells.
What Is Included in Great Customer Service?
Great customer service involves more than just having friendly employees. It means that the company truly takes care of its customers.
It starts with a potential customer’s initial call or email. Does the company answer their phone or respond promptly to messages left? Do they ask questions to find out the customer’s specific needs and answer any initial questions the customer may have? A replacement window company’s office staff should be trained to be able to answer basic questions about the products and services the company provides and help homeowners take the next step in the process of purchasing replacement windows for their home.
When it comes to a customer’s appointment time with a sales representative from the replacement window company, great customer service means they take the time to listen to the customer’s needs and wants, and they educate the customer on all of their options. The company salesperson should not be pushy or try to upsell a customer on products or features they don’t want or need. A high-pressure salesperson is a good indication of a company that doesn’t have the customer’s best interests at heart.
On installation day, a replacement window company with great customer service will treat your house with respect. They will protect your furniture and floors and clean up after themselves before they leave. They will also make sure you understand how to operate and care for your new windows.
Finally, great customer service means a company is there for a customer long after the window installation is completed and the final payment is made. If a customer ever has a problem with their windows down the road, they should be able to call the replacement window company for help. At BM Windows, if you ever have a warranty claim—no matter how many years it’s been since we installed your windows—we’ll take care of it for you. We’ll deal with the manufacturer on your behalf and make sure the situation is remedied to your satisfaction.
How Do you Know Which San Diego Replacement Window Companies Have Great Customer Service?
The easiest way to find out if a San Diego replacement window company has great customer service is to read online reviews. Past customers regularly comment on customer service-related things in their reviews—especially if a company stands out in this area. When reading reviews, look for things like how a company communicates with customers throughout the process, how the company responds to any issues that come up, and how their installers interact with customers.
Don’t just rely on what the company’s website says. Anyone can claim to have great customer service, but many companies don’t train their employees in how to treat customers or how to make sure every customer is completely satisfied.
Here at BM Windows, customer service is our top priority. We work hard to take care of our customers and train all of our employees in customer service. We treat our customers the way we would want our own families to be treated, and we aren’t satisfied until our customers are satisfied with every aspect of doing business with us.
If you’ve been looking at San Diego replacement window companies and want to find one with great customer service, check BM Windows’s reviews on sites like Yelp, Google, and on our Facebook page. If you like what you see, give us a call or contact us through our website.