There are very few guarantees in this life, and when you come across someone saying something is “100% guaranteed,” you probably approach it with a healthy amount of skepticism.
Companies throw around language about guarantees all the time. It all sounds great until you start to read the fine print. There is often a long list of exclusions or exceptions that make the guarantee virtually worthless. On top of that, companies may choose not to honor even valid guarantee claims, forcing you to either pursue legal action or just live with the disappointment.
Fortunately, there are some guarantees that are actually valuable, one of them being the Lifetime Installation Warranty provided by BM Windows with every replacement window purchase.
Before you say, “Every replacement window comes with a guarantee,” let us explain how this one is different. Most San Diego replacement window companies who tell you their windows come with a guarantee are referring to the product manufacturer’s guarantee. This protects you if a product installed in your home is later determined to have been defective. When this happens, the manufacturer will most likely provide you with a new window or will repair it for you at no charge. That’s all well and good, but what if the problem with your new window is determined to be caused by faulty installation? The manufacturer will do nothing and you’re out of luck.
At BM Windows, we sell windows that come with a great manufacturer’s warranty, but in addition, we provide our own warranty on the installation. This means that you are 100% covered, should a problem arise with one of your new windows. If the problem came about because of a mistake made during the installation, we will take care of it. If the issue comes as the result of a product defect, we will contact the manufacturer on your behalf and either get you a new window or the parts to fix it for you. That’s why we can confidently say, no matter what the issue is, you’re 100% covered!
Some replacement window companies in San Diego will leave you to your own devices if the problem is the result of a product defect. They will instruct you to call the manufacturer yourself to get the issue taken care of.
Not when you go with BM Windows for window replacement. We take care of our customers long after the installation is complete.
As a San Diego replacement dealer that purchases thousands of windows and patio doors every year, we have a lot of leverage with the manufacturers and can often get issues resolved quickly and with a better result than the average homeowner would get if they called the manufacturer. We know it shouldn’t be that way, but that’s reality. Part of it may have to do with the fact that we speak the same language as the manufacturers. A homeowner may know there is some sort of problem with their new window, but they won’t know exactly how to explain it to the manufacturer’s customer service department. On the other hand, we would be able to tell them exactly what the problem is and what we need from them in order to resolve it.
Purchasing new windows and doors is a sizable investment in your home. Make sure that investment is protected by going with a San Diego replacement window company that provides a comprehensive warranty like BM Windows does.