Our company gets a lot of customer reviews on sites like Yelp, Google, and Facebook. Most of them are short and to the point. But, every once in a while, a customer leaves a detailed, lengthy review. This was the case with Kathleen P. in San Diego, who we worked with a couple of months ago.
Kathleen is one of those homeowners who does her research before she even starts reaching out to companies to get bids. Before calling us, she already knew that she wanted Anlin replacement windows. Her research likely informed her about Anlin’s great reputation in the replacement window industry, and about how they have a great warranty and provide homes with amazing energy savings and sound suppression technology. Since Anlin is only sold by select authorized dealers like BM Windows, narrowing down her brand preference also helped narrow down the list of San Diego replacement window dealers to contact.
The Bid Process with BM Windows
In her review, Kathleen describes her experience with JT from BM Windows, who came to her home to discuss options and give her a bid on new windows for her San Diego home. She says, “JT was fantastic during the evaluation and bid process. He knows his stuff and was able to advise us dispassionately about our various options. The quote was very fair and in line with what other people in our complex have paid for similar work.”
After receiving her bid, Kathleen worked with Doreen in our office. Kathleen says that Doreen “…was part of our decision to go with BM. Clearly one of those people who knows the company inside and out and knows the industry, so you feel you’re in good hands.”
At BM Windows, everyone on our team is knowledgeable about our products and our process. So, whether you’re speaking to our owner, a member of our office staff, someone from our sales team, or one of our installers, you’ll get accurate and helpful information. Everyone is highly trained and ready to help. If the person you’re talking to doesn’t know the answer to your question, they will get it for you in a timely manner.
Placing an Order for Replacement Windows
After all her research and after meeting with several San Diego companies, Kathleen decided to go with BM Windows for her replacement windows and placed her order. She says, “Supply chains are terrible right now so there was a bit of a wait. [Doreen] and JT were transparent throughout and kept us up to date. Their estimates were accurate.”
It’s true—supply chains are disrupted right now, and new window orders are taking a little longer than we’re used to. However, we are doing our best to give our customers accurate information about when they can expect to receive their new windows and have them installed. We know other companies tend to give “hopeful” estimates to their potential customers, but we prefer to be realistic. The last thing we want to do is get your hopes up, only to have them dashed when things take longer than expected.
That being said, timelines can change (without warning sometimes), but we will always keep you informed and updated as we get updates from our suppliers. Once your windows are ready, we will schedule your installation date as soon as possible.
The Window and Door Installation
On installation day, Kathleen had nothing but good things to say about the BM Windows installation crew that was assigned to her home. She reports, “Francisco and Pedro came by and wrapped up this tale of professionalism by doing an excellent job on our sliders, windows, specially shaped transoms, and clerestory windows. You could see they took pride in the quality of their work, were considerate to our interiors, and left everything neat as a pin. They were very friendly and easy to talk to and answered all my questions.”
The installation of your replacement windows is the most important part of the process. Proper installation makes all the difference in the performance you get out of your windows and doors. That’s why we only use our own team of highly trained and knowledgeable installers. We never outsource the installation, like some other window companies do. We also guarantee the work of our installers, so if you ever have any issues, you can call us, and we will come out and fix it at no cost to you.
The Anlin Windows Themselves
Kathleen’s final comments in her review are about the windows themselves. She says, “The windows and doors themselves feel like good quality. They are a huge upgrade from our ancient aluminum doors and single-pane glass.”
We are so glad Kathleen is happy with her new windows and doors! Anlin products are truly some of the best windows and doors in the industry. We’re certain she’ll enjoy the energy savings and sound suppression from these windows that are designed to last a lifetime!
If you’d like to learn more about BM Windows and the replacement window products we sell throughout San Diego, give us a call or contact us through our website. We look forward to hearing from you!