How Different Replacement Window Companies in San Diego Can Make or Break Your Buying Experience

As you probably have already discovered, there are a lot of replacement window companies in San Diego. Working with any one of them can result in a home with new windows, but is that all you want? What about a great experience during the buying process?

There’s a reason why many online reviewers talk about the positive buying experience they have with BM Windows—because the level of customer service we provide is quite rare in the industry!

Right now, some of you might be thinking: “But I don’t really care that much about the ‘experience’ of buying replacement windows. I just want the best deal I can find,” or, “I just want the best replacement windows money can buy.” Fair enough. But you should know that the experience provided by the replacement window company you eventually go with can make all the difference in the eventual outcome of the project.

Here’s how:

Inadequate Information Can Cause You to End Up with the Wrong Windows for Your Home

At BM Windows, we’ve always placed a high emphasis on consumer education. We want every customer to understand exactly what they’re getting when they buy windows and doors from us. We want them to feel confident in the decisions they’re making and ultimately be happy with their new windows.

During the sales process, we take extra time to go over all the available options, answer any questions about how the various brands compare to each other, and also provide quotes for different brands for comparison.

So often, we hear about people going to the large home improvement stores to inquire about replacement windows. They are typically met there with someone who only has limited knowledge about the products their store sells—often the same information you can read for yourself in a brochure. They are sometimes less concerned with finding you the best windows for your specific home than they are with simply making a sale.

The same can be true when you work with a general contractor for replacement windows. The contractor is likely only familiar with the most popular brands of windows and may not know about all the available options—some of which could be very beneficial to you.

At BM Windows, our sales team has first-hand knowledge about the products we sell and install, and their top priority is finding replacement windows that meet your specific needs. For many San Diego homeowners, one of the high-quality brands we sell is perfect without any upgrades. For others, upgrading could be money well spent—like if they want the highest levels of UV protection our sound suppression. Our team takes the time to explain all of your options so you end up with the windows that are perfect for you and your home!

Not Understanding the Warranty Can Greatly Affect You Later

We know that very few people read the fine print of a warranty before making a purchase. Warranties are not exactly light reading, with all of their legal jargon about what is and isn’t covered, and for how long. However, it’s important to have at least a basic understanding of what your replacement window warranty includes.

One exclusion that can affect some San Diego homeowners is that most manufacturers’ warranties won’t cover windows that are installed in “coastal homes,” which typically refers to homes within two miles of the coast. Some warranties cover accidental glass breakage, while other don’t. And there are often different terms for windows installed in residential and commercial buildings.

A team member from BM Windows can explain the warranty in practical terms to you so you have a good idea of the type of protection that is included with the windows you plan to purchase.

At BM Windows, we recommend that you purchase replacement windows with a lifetime warranty, which will cover your windows for as long as you own your home. Here’s the important part though—that lifetime warranty is only good if the manufacturer will actually honor it! Some of the larger manufacturers will use any excuse in the book to deny your warranty claim, or they will take months to actually send someone out to fix the problem.

BM Windows only works with manufacturers that have a great reputation for honoring their warranties. These are smaller replacement window manufacturers that care about quality and customer satisfaction. Manufacturers like Anlin and Monte Verde, whose windows we sell at BM Windows, are typically very responsive to warranty claims and will quickly fix any manufacturing defect. If the problem is unfixable, they will completely replace the defective window—free of charge.

Here’s another thing that’s important to understand about window warranties: the manufacturer’s warranty doesn’t cover issues related to improper installation. So, if you hire one of the San Diego replacement window companies that doesn’t stand behind their installation work, you could be out of luck if you ever have a problem.

BM Windows offers every customer our lifetime installation warranty. We don’t often make mistakes when we install replacement windows, but when we do, we fix them—even if the issue shows up years later!

In other words, when you work with BM Windows, you get two warranties—one from the manufacturer that covers the windows themselves, and one from us that covers our installation work. You might also note that our warranty extends extra coverage to homeowners in coastal areas, to make up for the fact that many manufacturers don’t cover windows installed in these homes.

High-Pressure Sales Tactics Can Cause You to Make a Rushed Decision

We think one of the most important parts of the replacement window buying experience is the ability to take the time you need to make the best decision. That’s why we never use high-pressure sales tactics in our sales process.

Have you ever had a salesperson in your home who put a ton of pressure on you to sign a contract right away? They may have made it seem like it was urgent that you not wait to make a decision. They might have said that their offer was only good for that day, and waiting would cause the price to go up, or they may have made up some other reason why waiting was a really bad idea. These are simply sales tactics. There’s almost no reason why the price of windows would go up overnight.

The replacement window companies in San Diego that use these high-pressure sales tactics are just trying to make sure you don’t take the time to compare prices—probably because they know their windows are overpriced. However, making a rash decision can lead to buyer’s remorse—especially if you find out you could have gotten a better deal elsewhere, or if your experience with the company turns out to be less than positive.

At BM Windows, we never use high-pressure sales tactics, and we don’t mind if you want to shop around. We know we offer great prices on high-quality replacement windows and doors, and we are confident that you won’t find better service and a better guarantee elsewhere.

Are you ready to experience the BM Windows difference? Contact our office today to schedule your in-home appointment. One of our team members will provide you with all  the information you need to make an informed decision about replacement windows and make sure the entire process is seamless!