How many times have you heard companies say, “We put our customers first!” but when it comes down to it, they don’t. Maybe you were unsatisfied with the product or service you received and asked them to make it right and they wouldn’t, or perhaps they wouldn’t even return your emails or phone calls once they had your money. Maybe people from the company talked down to you or wouldn’t answer your questions directly. Whatever the case may be, you probably didn’t feel like a valued … [Read more...]
Customer Service - Blog Posts by Tag
BM Windows Beats Out “Big Box” Store on Price and Responsiveness for This San Diego Replacement Window Customer
When San Diego homeowners start researching replacement windows and doors, they are often surprised to find out that the “big box” stores in the area can be more expensive than a small, independent replacement window company like BM Windows. Maybe they have it in their minds that specialty companies are always more expensive or that the big box stores are able to offer the best pricing due to their size. Purchasing from a big box store may be the way to go for other home improvement products, … [Read more...]
Why We Rank Among the Best Window Replacement Companies in San Diego
There are many places you can go for replacement windows in San Diego. You can go to your local big box store, contact a general contractor, or go with a company that specializes in window replacement. There are many advantages to working with an independent San Diego replacement window company, which we’ve discussed at length in this blog: they often have access to better products, they are highly trained in proper window installation and know how to keep your warranty intact, they are … [Read more...]
What to Look for in a San Diego Replacement Window Company: Professional Installation
This post is one in a series titled “What to Look for in a Replacement Window Company.” Not all San Diego replacement window companies are the same, so we wanted to do a series that would inform homeowners about what they should be looking for in a company when they decide it’s time to replace their home’s windows and doors. As much as we talk about the importance of the quality of the replacement windows we sell, when it comes to the overall performance and durability of your windows, the … [Read more...]
What to Look for in a San Diego Replacement Window Company: Great Customer Service
This post is one is a series titled “What to Look for in a Replacement Window Company.” Not all San Diego replacement window companies are the same, so we wanted to do a series that would inform homeowners about what they should be looking for in a company when they decide it’s time to replace their home’s windows and doors. Customer service is a very important aspect to consider when choosing among San Diego replacement window companies. In fact, we would go so far as to say that it’s just … [Read more...]
