We received a letter last week from customers Steve and Debby Adler of Vista, Ca about their recent experience with BM Windows. In their letter, they expressed their appreciation for a job well done by the entire BM Windows team and their satisfaction with the Anlin replacement windows that were installed in their home.
The Alders had nineteen replacement windows installed in their home, and were admittedly daunted and overwhelmed by the process before contacting BM Windows. However, they said BM Widows was able to make the experience “easy and seamless.”
Steve and Debby also said, “From the first time your regional manager, Jim Chitlik, arrived at our home to discuss our options, measure our windows, and come to a financial agreement, we were certain we had made a great decision in choosing BM Windows for the job.”
Our staff is trained to offer the best customer service possible. When anyone from our staff meets with you in your San Diego home, they are there to help you understand your replacement window options and guide you through the process. They will never make you feel uncomfortable by using high-pressure sales techniques.
Steve and Debby also praised our installation team, saying, “Your team of installers arrived promptly at the time you indicated and they went to work quickly. Watching the precision with which they removed all of the windows from the house and began the task of installing the new windows, was like watching a finely tuned orchestra. It was clear they knew exactly what they were doing. They worked swiftly and, at the same time, made sure they were doing the installation correctly so that the windows would work properly. After all the windows were installed, they team cleaned up all areas, re-installed our window coverings, and explained how the windows worked.”
About their new Anlin replacement windows, Steve and Debby said, “We have already seen a huge difference since the installation of the windows and the temperature in the house has remained consistent. We have not had to use our heater once since the windows were installed.”
We highly recommend Anlin replacement windows and doors to our customers because of their superior quality and full lifetime warranty. We want our customers to be completely satisfied, and providing them with a high-quality product is one of the ways we ensure that.
We’d like to thank the Adlers for taking the time to write to us about their experience with BM Windows. It’s always nice to know that we are delivering on our promise to provide high quality products and excellent service to our San Diego customers!