At the end of each job our team completes, every customer receives what we call our Customer Installation Inspection Checklist. This checklist allows customers to rate our crew’s overall installation performance. It also ensures our crew has completed several very important tasks prior to the project’s completion.
With the checklist, we ask customers to verify that their installers demonstrated how their new replacement windows and doors operate, including any screens. They are also asked to inspect the interior and exterior trim around their new windows and doors to make sure it is installed to their satisfaction and that the screens are free from any defects. Finally, customers are asked to verify that any old windows or doors have been disposed of. At BM Windows, we pride ourselves not only in quality installation, but also in leaving your home in great condition so you can immediately enjoy your new windows and doors.
We give this checklist to our customers for two reasons. First, it allows the customer the opportunity to inspect their new windows with our installers. We want to make sure our customers know how to operate and care for their new replacement windows and doors properly and that they are satisfied with the finished product. Second, it gives our customers the opportunity to give us important feedback. We are known for our excellent customer service, but we are always open to ways we can improve our service.
One of our recent customers, a Carlsbad homeowner, gave us this feedback:
“The new windows looked excellent and the crew went above and beyond to get everything done in one day. Thank you!”
This is very typical of the types of comments we get on our Customer Installation Inspection Checklists. We are often able to complete jobs in one day, like we did for this Carlsbad customer. Our installation crews are professional window and door installers. We don’t subcontract out this work like some of our competitors. You can be confident that when you hire BM Windows, the job will be done right and in a timely manner.
If your San Diego home or business is in need of vinyl replacement windows or doors, contact us today!