Earlier this year, we worked with homeowner Starlene D. in San Diego. After her replacement window installation was completed, she was kind enough to leave us a Yelp review to tell others of the great experience she had with our company.
She starts her review by recounting her meeting with another San Diego replacement window company. She says the company’s representative “…was mad that we weren’t willing to make a decision on the spot, and was secretive about what our final price would be including discounts. We were told on the phone that several discounts were offered to seniors… but that didn’t seem to be the case.”
At BM Windows, we don’t make a habit of speaking poorly of our competition. We would like to believe that most of the replacement window companies in San Diego are honest and want to do right by their customers. But we do occasionally hear stories similar to this one from our customers—about representatives from other San Diego window companies who use high-pressure sales tactics or play games with pricing that are meant to confuse or mislead customers.
At BM Windows, we have always placed a high value on honesty and treating people fairly. We’ve based our reputation on it. Our sales representatives are honest, forthcoming, and helpful. Never pushy. We are confident that we are offering some of the best products on the market for a great price, so we don’t feel there is any need for us to pressure people into buying from us.
Starlene goes on to say in her review that after her first replacement window consultation with the other San Diego company, she went online to do more research and came across BM Windows. She gave us a call and scheduled a consultation. She was impressed by how helpful and courteous our representative was and decided to go with our company to have her new Anlin windows installed.
The rest of the process also met Starlene’s expectations. She says,
We received phone calls to let us know when the installation would take place, and again on the day of installation. The installers were professional, courteous and efficient. Everyone met our expectations. There were no disappointments. I would highly recommend them to anyone who asks.”
We want to thank Starlene for leaving us such a great review! It means a lot to us to know that we are meeting our customers’ expectations and feel honored that they would recommend us to their friends and families.
If you are in the market for replacement windows in San Diego, we’d love the chance to meet with you and help you through the process. Contact us today to set up your free, in-home consultation.