This post is one is a series titled “What to Look for in a Replacement Window Company.” Not all San Diego replacement window companies are the same, so we wanted to do a series that would inform homeowners about what they should be looking for in a company when they decide it’s time to replace their home’s windows and doors.
Buying replacement windows for your home is unlike most other purchases you make for your home. If you need a new appliance, for example, you go to a store, find one with the features you’re looking for, and then maybe shop around a little bit more to find the best price on that particular model. With replacement windows, things are a bit more involved. Buying new windows is a process. You want to make sure you are working with a San Diego replacement window company that will provide you with excellent communication throughout the entire process.
At BM Windows, we pride ourselves on our communication with our customers. We want to make sure our customers stay informed during the entire process. This starts from the first time you contact BM Windows. If you contact us by email or through the contact form on our website, we do our best to get back to you either that same day or the following business day. The same goes if you call and leave a message at our office—we get back to you promptly.
If you call during our regular business hours, you’ll get to speak to one of our friendly team members who can answer your initial questions and set up a time for a member of our sales team to come out to your house for a free consultation. Before your appointment time, we’ll call to make sure the scheduled time still works for you.
All of our sales team members are great at explaining all of the aspects of replacement windows. They really know their stuff and truly love talking to people about replacement windows and doors and helping them choose the best options for their home. They’re not there just to sell you something—they want to make sure you’re as informed as possible and have all of your questions answered. They can also take measurements while they’re in your home and give you an accurate estimate on the spot.
If you decide to place an order with BM Windows, we’ll continue to keep in touch with you, letting you know when your order arrives, and then scheduling an installation day. When our installers are in your home, you can feel free to ask them any questions you have about your new windows and doors, as they are very knowledgeable about the products we sell. They will also give you a quick tutorial on the operation and maintenance of your new windows and doors before they leave.
If you read our reviews, you’ll find that many of our past customers talk about how great our communication was throughout the entire process. They felt like they always knew what was going on, and when the next step was scheduled to happen. This is very intentional on our part. We understand that purchasing replacement windows and doors for your San Diego home is a substantial investment, so we want to make sure you are informed as possible throughout the entire process.
If you’re ready to get started with a San Diego replacement window company known for its excellent communication, get in touch with us today!