What Home Depot May Not Want You to Know about the Replacement Windows They Sell in San Diego

Many years ago, Home Depot decided to get into the business of providing home improvement services, rather than just products. As a result, they now offer everything from appliance installation to kitchen remodels to, yes, even replacement window installation. Some people might see Home Depot as a competitor to our San Diego replacement window company, but in fact, they provide quite a different service than BM Windows.

Can You Save Money on Replacement Windows from Home Depot?

A lot of homeowners assume that working with a large company like Home Depot for replacement windows will save them money over working with a small business, like BM Windows or any other independent replacement window dealer in San Diego. However, this is often not the case. In many instances, homeowners may actually pay more money for an inferior product when they order replacement windows from Home Depot.

Here’s why: When it comes to replacement windows, Home Depot acts essentially as a middleman in the process. They don’t make the windows or install them. They just sell them—marking up the cost of both the windows themselves and their installation in order to make money on the transaction. They outsource the window installation to outside contractors who are not employees of Home Depot. So essentially, when you buy windows from Home Depot, you are paying three entities: the window manufacturer, the installers, and Home Depot (the middleman).

When you work with a replacement window company like BM Windows, that uses our own team of highly trained installers, you are only paying two entities—the manufacturer and BM Windows. There is no middleman taking his cut.

Better Products and Better Service

BM Windows carefully chooses the products we sell. We’re not just looking for the cheapest replacement windows on the market or the ones that are household names, but rather, those that offer the best value to our customers. The replacement windows we sell are durable and energy efficient, and come with amazing, industry-leading warranties. However, we are still able to sell them for competitive prices because we negotiate great rates with the manufacturers and pass those savings on to our customers.

We also focus heavily on customer service. When you work with BM Windows, you work with our team from beginning to end. You’ll start with our sales team, who are extremely knowledgeable about our products, and then you’ll work with our installation team, who have been factory trained in the best and most efficient installation methods. Our installers operate under our high standards for quality work and customer service, and we stand behind their work with a Lifetime Installation Warranty.

After your new windows are installed, if there are ever any issues with them, you can call us back and we will handle it for you. If the problem is with the windows themselves, we will contact the manufacturer on your behalf to have them repaired or replaced. If the issue is with the installation, our team will make it right—at no cost to you!

If you’ve ever worked with Home Depot on a home improvement project in the past, you may have found that it can be difficult to get great service. The people selling the products in the store may not be as knowledgeable about the products as you had hoped. You may not ever be able to talk to the same person twice, and good communication is often hard to come by.

When it comes to installation, your experience can be hit or miss. You may get lucky and get assigned an installation crew that is actually experienced in installing replacement windows. Or, you may not. As we mentioned earlier, the installation crews don’t work for Home Depot, but are outside contractors.

Working with a Large Company vs. a Small Business

Here’s an argument we hear from time to time: “I like to work with big companies like Home Depot, because I know they will still be in business if I ever have a problem with their products.” Here’s our response to that: Yes, Home Depot is a huge company that has been around for many years, but because they are so huge, their reputation doesn’t live or die on a few bad customer interactions. They can give you the runaround and you have very little recourse. It can take months to get even the smallest problem resolved—if it gets resolved at all.

Small businesses, on the other hand, are often hyper-focused on providing great customer service because they know how important it is to keep every customer happy. They often depend greatly on referrals and online reviews to grow their businesses, and one or two negative reviews can do costly damage to a small business. At BM Windows, we take care of our customers in order to build our business, but also because it’s just the right thing to do! We have put our customers first since day one, and we will continue to do. We have a great reputation throughout San Diego as a result. We’ve been in business in San Diego since 2007, and plan to be here for many years to come.

We would love to help you through the process of getting new windows for your San Diego home! Contact us to get started, and experience the difference of working with a small business that values every customer and provides amazing products and service.