On this website, you’ll find a lot of information about our company, including the types of windows we sell, the services we provide, the types of customers we work with, and more. You can certainly learn a lot about BM Windows by reading various pages, blog posts, and FAQs. However, sometimes it’s helpful to hear what others have to say about a business—specifically, the business’s past customers.
In this blog post, we wanted to highlight three recent customer reviews and then talk about what you can learn from those reviews about what it’s like to work with BM Windows for replacement windows in San Diego.
The Process Is Simple When You Work with a Customer Service-Oriented Replacement Window Company
Joann G. is one of our recent customers who left us a lengthy review about her experience with the BM Windows team. Like many of the homeowners we work with, Joann has a home that is part of a homeowners’ association (HOA). Our Sales Manager, JT, was able to help her select the right windows for her home and provide her with all the information she needed to get them approved by her HOA. Once her new windows arrived, Joann was impressed with how efficient the installation process was. She also loved that the BM Windows installers cleaned up after themselves after they were done. Here’s Joann’s review about how simple we made the process of having new windows installed in her home:
It was easy to make an appointment with Doreen in the office. JT came to my home and gave me a quote. JT had a sample to see and brochures to look over. JT made it very easy to select what I needed. No pressure. JT is very personable and knowledgeable. I had HOA requirements to meet and JT provided me everything I needed to submit to my HOA for approval.
Upon HOA approval, JT and Michal came to my home for final measurements so the windows could be ordered. My HOA required a specific color of window frame (not white) which took 2 weeks longer to manufacture. However, my order still was completed much faster than quoted. Scheduling the installation was easy with Doreen in the office. I had 5 windows and 2 sliding patio doors replaced. My home is a second-floor unit and all the windows were installed from the inside. Francisco and Pedro did the installation and they were a great team. They were very organized, polite and very clean. They left no trace in my home or the parking lot that any work had been done.
I have had the new windows in for 8 weeks now and they are great. The windows do a great job keeping my home cool on the hot days. They have also been great keeping outside noise out. These windows will be great in the Winter keeping my home warm too. The lifetime warranty came in the mail a couple of weeks after installation. I’m so happy I went with BM Windows.”
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You Get Great Results
Not all replacement window companies are created equal! As our customer R.C. outlines in his recent review, he had used another replacement window service in the past, and the results were, as he put it, “abysmal.” His experience with BM Windows was completely different! Here’s what R.C. had to say about the results he got after working with BM Windows for his replacement windows:
After using the Anderson replacement service through Home Depot with abysmal results, I turned to this company I had contracted with for my clients years ago. They did not disappoint; measurements were correct, installers on time, clean and friendly, follow up call came promptly the next day and the warranty information a few days thereafter. I am enjoying my new windows! Home Depot take a lesson on how window replacements are done!”
Our Entire Team Is Great to Work With
At BM Windows, we only hire the best people. From our office staff, to our sales team, to our installers, you won’t find a better group of people! All of them are not only highly trained and skilled at their jobs, but they also care about giving every customer a great experience. Here’s what a recent customer, Jeffrey M., had to say about his experience working with the BM Windows team:
I initially spoke with J.T. from BM Windows and he was neither pushy nor aggressive with his approach to promoting their products and services. This was in stark contrast to a few other ‘contractors’ that I spoke with previously. BM Windows also had a MUCH lower price point than those general contractors, literally almost half the price of those other businesses I spoke with.
After the initial visit, everything ran smoothly, the whole process was explained very well, schedules were made and kept, BM Windows was responsive and helpful throughout my experience with them. On the day of installation, they replaced all the windows in my home and the sliding glass door, all within that same day. After letting them in and doing a walkthrough of the home, I was not there for the remainder of the process and upon my return, they were wrapping everything up and it all looked great!
I’ve had my new windows for a couple months now and I love them! They were a huge upgrade for me and I couldn’t recommend them enough. BM Windows was wonderful to work with and I’d highly recommend their services to anyone else looking to upgrade their windows/glass doors!”
If you’re ready to get started on the process of replacing your home’s old windows with new, energy-efficient windows, contact our office today. Our friendly and helpful staff will help you choose the best windows for your home, based on your budget, and walk you through the entire process. Contact our office today to schedule your in-home consultation.