Who to Contact If You Have an Issue with Your Replacement Windows in San Diego

Let’s talk about replacement window warranties. If you’re like a lot of people, you have never made a warranty claim before. Maybe you’ve been fortunate enough to have never purchased a defective product, but more than likely, you had a product that had issues after the warranty period was up, or you started the process of filing a claim and never completed it because it was just too complicated.

Filing a warranty claim for replacement windows in San Diego doesn’t have to be complicated, however.

If your replacement windows were purchased from and installed by the team at BM Windows, your first call should be to our office in the rare case that you experience any issues. If we determine the issue is a manufacturing defect, we can put you in touch with the manufacturer’s claims department or contact them on your behalf. The window manufacturers we work with tend to be very responsive to warranty claims. They typically send someone out quickly to assess the situation and make repairs. In our experience, they never deny legitimate claims that fall within the terms of their respective warranties. In other words, they won’t give you the runaround and try to get out of taking responsibility for any defects in their products. They simply remedy the issue in a timely manner.

In the rare case that your windows are damaged by an act of God or an act of vandalism, you will need to contact the company through which you have homeowner’s insurance to file a claim, since the manufacturer’s warranty doesn’t cover damage to windows in these situations.

If your issue with your replacement windows is the result of an installation error on the part of our team, the response is even quicker. We don’t waste any time coming out to your home and fixing the problem. We will make the needed repairs or even replace the window unit altogether if that’s what needs to be done to make things right. We want every one of our customers to be fully satisfied with our work, so if there’s an issue, we take responsibility and fix it!

For those of you reading this who haven’t yet had your windows replaced, and are still looking for a window replacement company in San Diego, you should know that we are one of only a few companies in the area that provides an installation warranty to every customer. Most companies only offer the manufacturer’s warranty that protects you from product defects. If you choose to work with a company that doesn’t offer an installation warranty, you will likely have to pay out of pocket to repair any damage caused by an installation error. Read more about the BM Windows lifetime installation warranty.

Do you have questions about window warranties or anything else related to replacement windows? Contact our office. You can also contact us if you’re ready to set up an appointment to get a quote on window replacement for your San Diego home.