Our Specialty: Follow-Up Service on the Replacement Windows We Sell in San Diego

We say it here often: “A BM Windows customer is a customer for life!” And we really mean it! Other replacement window companies talk about their amazing customer service (and we do too), but that great service usually ends once the company receives a customer’s final payment. At BM Windows, we are here for you even after we finish your installation and collect your final payment.

Why would you need our replacement window company to continue to be there for you after our job is seemingly finished? Well, on rare occasions, issues come up, and when they do, we don’t want to leave you to solve them on your own. We are here to help!

Most of our customers aren’t replacement window experts, so when a window isn’t performing as it should, they need someone to call. Any customer of ours can call our San Diego office at any time to ask questions or request our help. Sometimes, we can solve the issue over the phone, but when we can’t, we can send someone out to your home to assess the situation.

An Industry-Leading Warranty on Replacement Windows in San Diego

One of the reasons many homeowners decide to go with BM Windows for replacement windows in San Diego is because of our warranty, which is among the best in the business. We don’t just offer a warranty on the products themselves, like many companies do, but we also guarantee the work of our installers.

With other replacement window companies in San Diego, when you call them with an issue after the installation is complete, they will direct you to the manufacturer of the windows. You will make a claim against the warranty, and then the manufacturer will decide if their warranty will cover the issue. Sometimes, the manufacturer will determine that your issue is due to an installation error and not a manufacturing flaw, and they will deny your claim. At this point, you’re pretty much out of luck if you went with another replacement window company in San Diego. If you want the window fixed, you will have to pay for it yourself.

It’s an entirely different scenario when you’re a BM Windows customer! When you have an issue, you call us first. We will help you determine what the cause is. If it’s a manufacturing defect, we will help you with the claims process and can even follow up with the manufacturer if needed. The manufacturers we work with tend to be very good about standing behind their products, but we can sometimes help move the process along if you’re not getting the support you need.

If it turns out that the issue you are having with your windows purchased from BM Windows is the result of an installation error, we will fix it as soon as possible! Our installers are some of the best in the business, but on rare occasions, they make mistakes. When this is the case, our company takes responsibility and will fix the issue at no cost to you. We’re not going to play the “blame game” and tell you it wasn’t our fault or try to pass you off to the manufacturer. We will simply make things right.

Do You Fix Windows That Were NOT Installed by BM Windows?

Our office occasionally gets calls from homeowners who are having issues with windows that were installed by other window companies in San Diego. Unfortunately, our company is not set up to repair windows that other companies installed. We may be able to refer you to someone who can help, but our team’s focus is on new window installation.

What If My Windows Were Installed Many Years Ago by BM Windows?

Every once in a while, we get a call from a customer that we worked with many years ago. They call us because they are experiencing an issue with a window that they purchased from our company and want to see if we can help. The good news is that there’s no expiration date on our customer service! As long as you still own the home in which we installed your windows, we are here to help—even if it’s been 10 or 20 years since the original installation date!

In addition, all the replacement windows we sell come with a lifetime warranty, so even if you purchased your windows 20+ years ago, they are still under warranty.

If you’re someone who hesitates to make a warranty claim because you feel like it’s been “too long” since you purchased the product—don’t worry about it! At BM Windows, we want you to be completely satisfied with your windows for as long as you own your home. If something breaks at any time, we will do whatever we can to help you get it fixed.

Are you looking for a replacement window company in San Diego that truly stands behind their work and the products they sell? Contact us at BM Windows. We are known throughout San Diego for our customer service, which starts at the sales process, continues through installation, and lasts even after the installation is complete!